Policies and Procedures
NSWIET 2025
On this page you will find all our Policies and Procedures.
Access & Equity Policy
Australian Law requires education providers to ensure that all working and teaching practices are fair, equitable and non-discriminatory. The Access and Equity Policy at the College acknowledges those Federal laws that make discrimination and harassment in employment, the provision of education and the provision of goods and services unlawful. In addition, the Access and Equity Policy also aims to adhere to the Equal Opportunity Act 2000 (Vic) or the Anti-Discrimination Acts in New South Wales and Queensland under which it is unlawful for anyone to be treated unfairly or discriminated against on the grounds of sex, sexuality, race, physical, intellectual impairment or age.
The College also acknowledges its responsibilities under the various work health and safety acts and regulations and occupational health and safety acts and regulations to ensure that all employees and students are provided with a safe and healthy working and learning environment.
“Anti-Discrimination Acts” means the Anti-Discrimination Act 1977 (NSW) and the Anti-Discrimination Act 1991 (Qld).
“NSWIET” means New South Wales Institute of Education and Training
“College” means New South Wales Institute of Education and Training
“Policy” means this Access and Equity policy.
1.1 The College interprets this legislation to mean that staff and students should have a working and learning environment free from discrimination and/or harassment.
1.2 The College supports the principles of equal and fair access to educational opportunities and strives to provide students with the opportunity to achieve their potential. The College has a strong commitment to the promotion of equity and diversity in regard to its staff and students.
1.3 While the student body of the College consists predominantly of full-fee paying overseas students and the staff are from a range of cultural backgrounds, the College is committed to increasing access for people from other groups such as:
a) Aboriginal and Torres Strait Islanders
b) South Sea Islanders
c) people with disabilities
1.4 The College endeavours to ensure that:
a) an environment of support and care for staff and students is provided
b) cultural understanding and sensitivity inform the teaching and support of the staff and students
c) there is early identification of students at risk of discrimination and/or harassment and support is provided for such students
d) practices are non-discriminatory and address the needs of all groups
e) all education processes are inclusive
f) all education processes value students from a diverse background
g) all policies and procedures are non-discriminatory and inclusive
h) staff and students are provided with information about access and equity issues, this Policy and the complaints resolution process.
1.5 The College requests that new students indicate prior to enrolment if they are in need of specific assistance with regard to language, literacy and numeracy so that specific learning support may be provided (refer to the Language Literacy and Numeracy Policy if applicable). The College’s academic staff endeavour to apply alternative learning and assessment strategies to assist students with special needs. The College endeavours to meet students physical needs where possible. Students with specific physical needs are advised to contact the College before applying.
1.6 The College promotes the development of a diverse and non-discriminatory work environment and requires that employees treat students, other employees and visitors to the College with respect and courtesy, and conduct themselves in a manner commensurate with this Policy.
2.1 It is the responsibility of all staff to ensure that they understand and implement this Policy and behave in a respectful and non-discriminatory manner when dealing with other staff, students and visitors to the College.
2.2 Similarly all students are required to behave in a respectful and non-discriminatory manner when dealing with staff, other students and visitors.
2.3 All staff are informed and provided with access to a copy of this Policy as a part of the staff orientation process.
Relevant Legislation/Codes/Standards
Commonwealth |
Standards for Registered Training Organisations (RTOs) 2015 – Standard 1.7 Racial Discrimination Act 1975 (Cth) Sex Discrimination Act 1984 (Cth) Disability Discrimination Act 1992 (Cth) Work Health and Safety Act 2011 (Cth) Work Health & Safety Regulations 2011 (Cth) VET Students Loan Act 2016 (Cth) Higher Education Support ACT 2003 (Cth) |
New South Wales |
Anti-Discrimination Act 1977 (NSW) Work Health and Safety Act 2011 (NSW) Work Health & Safety Regulations 2011 (NSW |
Queensland |
Anti-Discrimination Act 1991 (Qld) Work Health and Safety Act 2011 (Qld) Work Health and Safety Regulations 2011 (Qld) |
Victoria |
Equal Opportunity Act 2010 (Vic) Occupational Health and Safety Act 2004 (Vic) Occupational Health and Safety Regulations 2007 (Vic) |
Current Version |
Current Version Release Date |
Author |
Description of changes |
| v.1 | 26.09.2020 | Denise Tomiello |
Accessment Policy
The purpose of this policy is for NSW Institute of Education & Training (Institute) to ensure that all assessors are informed of the processes of the assessment (and assessment related) practices of the Institute.
This policy applies to all assessment processes undertaken by Institute staff and provides guidelines which enable qualified assessors to use professional judgement to conduct assessment. This policy reflects the requirements of Clauses 1.8 of the Standards for Registered Training Organisations (RTOs) 2015.
All assessors must ensure that they adhere to the Quality Assessment Requirements of:
Ensure quality assessment outcomes are achieved through basing the development of assessment processes and instruments on the principles of assessment. Assessment activities should reflect all five principles equally:
Fairness in assessment requires the assessment process considers the individual needs and characteristics of students and does not disadvantage individuals. The process allows for any reasonable adjustment to be applied to enable the outcomes can be achieved through a range of training delivery strategies. It also allows for a student to challenge (appeal) the result of the assessment and be reassessed if necessary.
Flexibility in assessment means ensuring the skills and knowledge can be demonstrated in a variety of ways suitable to the workplace no matter how, where or when those skills were acquired, drawing on a range of assessment methods appropriate to the context, component of study and the student.
Validity in assessment is ensuring evidence is collected in a variety of contexts and on a number of occasions and that the assessment assesses what it claims to assess:
- Assessment against the unit of competency covers a broad range of required skills and knowledge
- Assessment of knowledge must be integrated with practical application (where applicable)
Evidence may be derived from direct, indirect or supplementary sources and must be recorded according to Institute policy.
Validity refers to the soundness of assessment evidence and that the evidence
- Covers the broad range of skills and knowledge essential to competent performance identified in the unit of competency ;
- Evidence of knowledge and skills integrated with practical application (if applicable);
- Judgement of competence must be based on sufficient evidence – using different assessment methods on a number of occasions and in a range of contexts.
Sufficiency refers to the quantity and quality of assessment evidence provided and that the evidence is sufficient to make a judgement about the competency of an individual in relation to the unit of competency requirements.
Authenticity refers to assessment evidence that the assessor is assured that the evidence is t he student’s own work. Students must acknowledge that assessment evidence they are providing is their own work when submitting assessments.
Currency in assessment relates to the age of assessment evidence. Competency requires demonstration of current performance and assessment evidence must indicate that the student is currently competent as applied to current work situations.
Assessors must ensure that reasonable adjustment maintains the integrity of the competency outcomes in accordance with the training package requirements.
Assessors will need to adjust assessment to meet the needs of individuals when requested.
Such adjustments may include but are not limited to:
- The use of adaptive/assistive technology (equipment and software designed for use by people with a disability) educational support
- Learning and assessment aids such as papers in large print or the use of scribes
- Extra time to complete a course or assessment
Assessors must record any reasonable adjustments made for each student.
Formative assessment is used to provide students with ongoing feedback and may be used with student learning throughout the learning and assessment process.
Judgement of competence must be based on sufficient evidence – using different assessment methods on a number of occasions and in a range of contexts.
Reliability refers to the consistency of interpreting evidence presented for assessment to provide consistent assessment outcomes. Assessors must develop assessment marking guides for each assessment item and moderate student assessment work to ensure consistent interpretation of assessment evidence is applied.
Summative assessment is the tool and process for gathering evidence to make a decision on whether a student is competent or not. It is used to measure different aspects of competence over several occasions or activities. It will not be a single assessment event (usually a minimum of 2 but may be prescribed as more by a training package or by the Institute).
Information about assessment volume, length and timings is outlined in each assessment tool with instructions provided for the student and assessor. This includes instructions regarding tasks including;
- Written Knowledge/Theory/Questioning Assessments
- Practical/Observation Assessments
Assessors are to ensure authenticity of assessment work and must ensure that the work students submit for assessment is their own.
Work submitted by a student which is not the student’s own work must be referenced. Where assessment work is presented that is in breach of copyright or is plagiarised the student will be deemed Not Satisfactory in that assessment and will not get an opportunity for resubmission. They will be required to pay a repeat unit re-assessment fee of $AUD150.00.
Assessors must ensure that:
- Each student’s name and date is on all assessment instruments;
- The Unit of competency code and title are clear;
- Each student is ready for assessment;
- Each student has been informed about the assessment process and has been provided with clear instructions for completing the assessment tasks;
- Each student is clear about the opportunity to provide feedback and that they are able to challenge the result of the assessment;
- Each student is clear about the due dates for assessment submission and /or date submitted and/or re-submission;
- The assessment process is conducted in accordance with the Principles of Assessment and the Rules of Evidence
Assessors are ti mark assessment answers as either ‘S’– Satisfactory or ‘NS’ – Not Satisfactory, or ‘CR’ – Credit Transfer.
Students are entitled to 2 assessment attempts for each unit of competency. If a student is unsuccessful after 2 assessment attempts they will be required to repeat the unit of competency and the student will be required to pay a repeat unit fee of $AUD150.00.
Assessment resubmission is applied when the assessor has deemed the first or second assessment attempt by a student did not demonstrate that the assessment requirements were met and the assessor has marked the assessment attempt as ‘Not Satisfactory’.
Students must be provided specific and meaningful feedback by the assessor related to their performance (assessment evidence) against the requirements of each assessment instrument and unit of competency requirements.
Any student who is experiencing difficulties in meeting the course requirements will need to be identified by the trainer/assessor and provided with an opportunity to undertake a review of their progress by the trainer/assessor. They may require additional training/learning, prior to commencing their assessments.
Students are provided with a mechanism to appeal decisions made by an assessor in regard to their competence. (Please refer to the Complaints and Appeals Procedure in the Student Information Handbook).
- Students results of assessment and feedback must be recorded in a systematic, timely and accurate manner;
- Students must be advised promptly (within 48 hours) of their assessment results;
- Students whom have been assessed as satisfying all the requirements for the unit of competency, as required in the training package, will be deemed ‘Competent’;
- Students who have attempted all of the submission attempts for the assessment for a unit of competency and have not satisfactorily met all the requirements for the unit of competency will be deemed ‘Not Yet Competent’;
- Students who have been awarded a credit transfer for a unit of competency will be granted a ‘Credit Transfer’ for that specific unit of competency.
Relevant Legislation/Codes/Standards
Commonwealth |
Standards for Registered Training Organisations (RTOs) 2015, Standard 1.8 The National Code of Practice for Providers of Education and Training to Overseas Students 2007 Standard 10 |
Current Version |
Current Version Release Date |
Author |
Description of changes |
| v.1 | 01.12.2018 | Alex Cantali |
Complaints & Appeals Policy
The College aims to provide an effective and acceptable procedure for students to bring complaints and appeals to the attention of the College.
All complaints and appeals by a student will be handled professionally and confidentially, with the aim of achieving a satisfactory resolution as soon as practicable. The College is committed to conducting the assessment of all complaints or appeals in a professional, fair and transparent manner.
This Policy is available to all students via the College’s website.
“College” means NSW Institute of Education and Training
“ESOS Act” means the Education Services for Overseas Students Act 2000
“Extenuating Circumstances” relating to the welfare of the student include, but are not limited to, circumstances where the student:
- refuses to maintain approved care arrangements (only for students under 18 years of age);
- is missing;
- has medical concerns, severe depression or psychological issues which lead the provider to fear for the student’s well being;
- has engaged or threatens to engage in behaviour that is reasonably believed to endanger the student or others; or
- is at risk of committing a criminal offence.
“National Code 2018” means the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
“Overseas Student” means a person (whether within or outside Australia) who holds a student visa as defined by the ESOS Act.
“Policy” means this Student Complaints and Appeals Policy.
1.1 Student Service is responsible for responding to student complaints in an appropriate manner. They also have the responsibility of ensuring that students involved in the complaint and appeals process understand their rights and responsibilities in relation to this Policy.
1.2 The staff member charged with conducting the complaints and appeals process must ensure that all determinations are actioned and outcomes properly documented in a complaints and appeals report (paper based or digital – refer to the Complaints and Appeals Report in this Policy).
2.1 The College has a two (2) step internal complaints and appeals process (which is discussed in detail below):
a) Step 1 involves an informal internal stage to resolve complaints or appeals.
b) Step 2 involves a formal internal stage , which requires a complaint or appeal to be made in writing and formally lodged with the College. The College will undertake an investigation of the complaint or review the decision subject to appeal and a written report of the outcome of the investigation or appeal will be prepared.
2.2 The College’s internal complaints and appeals process is provided at no cost to the student.
3.1 Self Help – Students are encouraged to attempt informal resolution of any complaint or appeal they may have by directly talking to the staff member or student to whom the complaint or appeal relates.
3.2 Seek Assistance – If self help fails (see clause 3.1), or you don’t feel you can personally deal with the problem, or they don’t stop, please seek immediate help from your teacher/trainer or Student Service. The person you seek help from will listen to you, discuss options for resolution and assist you with taking the next step in resolving the problem. These discussions should be recorded and filed in the student’s file. A resolution will only occur when the person seeking help is satisfied that the issue is resolved.
3.3 For academic matters, that is, matters concerning teaching, learning, or assessment issues in courses, please discuss the matter with the relevant teacher or trainer. If the student believes that the matter cannot be resolved by discussion with the relevant teacher or trainer, then the student should see the Coordinator/Academic Manager.
3.4 For administrative matters, that is, matters concerning the management of the College including the administration of enrolment, the College’s education agents or any related party the College has an arrangement with to deliver courses or related services, please see Student Service.
3.5 For personal or welfare matters, that is, matters concerning security, safety and general well-being please see Student Service. In cases concerning your immediate safety and security, please see any staff member or security guard.
3.6 All informal attempts at resolution of a complaint should be documented and filed in the student’s file on Dropbox.
4.1 The procedure in this clause should only be used after the student has, where possible, attempted to resolve their matter informally (as per clause 3 above) and may be used where they have a complaint regarding any matter concerning the College, teacher, trainer or staff member or where you are appealing a decision of the College.
4.2 NOTE: All complaints and appeals must be submitted in writing which is available on the College website (www.nswiet.edu.au) and from Student Services or Reception.
4.3 When completing the Complaints and Appeals Form, the student should provide a detailed report of their complaint or appeal and if necessary attach any documentation they believe to be relevant (including but not limited to their documented attempts at informal resolution).
4.4 The completed Complaints and Appeals Form must be submitted to the CEO via Reception or Student Services. The student will receive a receipt slip (or on screen message in the case of digital forms) acknowledging that their complaint or appeal has been received by the College.
4.5 Complaints need to be submitted within 30 calendar days of the incident or in the case of an appeal within 30 calendar days of the decision being made.
5.1 We will acknowledge the complaint or appeal will be acknowledged in writing within 3 working days of receipt. Complaints or appeals revision will commence within 5 working days of receiving the complaints.
5.2 As part of the College’s investigation, the student will be given an opportunity to present their complaint or appeal at a formal meeting if necessary. The student may invite a support person to accompany and assist them in the meeting. The student may also be asked to provide relevant supporting documentation or additional documentation and may be asked to take steps to verify the authenticity of the documents they provide (including medical certificates, if relevant).
5.3 Where a complaint concerns another person, that person will be given the opportunity to provide a formal response to the complaint.
6.1 Complaints and appeals will be finalised as soon as practicable or within 30 calendar days. However, where the complaint or appeal is expected to take more than 60 calendar days to process, NSW Institute of Education and Training will write to inform the complainant or appellant of this including the reasons for such. Following this update, regular updates will be provided of progress.
6.2 The College will communicate the outcome of the investigation of the complaint or appeal and a written report of the outcome, including the reasons for the outcome, will be provided to the person who made the complaint. A copy of the complaint or appeal, the written report (including the outcome and reasons for the outcome) and other related records will also be kept by the College on the student’s file.
7.1 Students who are not satisfied with the result or conduct of the College’s internal complaints and appeals process have the right to access an external complaints handling and appeals process at minimal or no cost. The College will remind students of this right within 10 days after an unsuccessful internal formal complaint/appeal.
7.2 Students may contact the Overseas Students Ombudsman to externally pursue a complaint or appeal. The Overseas Students Ombudsman investigates complaints about problems that overseas students or intending overseas students may have with private education and training in Australia. The Overseas Students Ombudsman provides a free, independent and impartial service. The Ombudsman does not represent either overseas students or private education providers and can make recommendations arising out of investigations.
7.3 Students who access the external appeal process should be aware that the College may be requested to disclose information that is private and personal to the student and, by accessing the external appeal process, the student consents to the disclosure of such private and personal information by the College.
7.4 Students may also take action under Australia’s consumer protection laws and, where a student does so, the student is deemed to have accessed the College’s internal complaints and appeals process. This can be done through the Department of Fair Trading or the Australian Skills Quality Authority.
7.5 External review agencies include the Overseas Student’s Ombudsman (1300 362 072), the Anti-Discrimination Board (02 9268 5555) or the Department of Fair Trading (13 3220). Further information may be obtained from the Department of Fair Trading’s website www.fairtrading.nsw.gov.au
7.6 Students who access the external complaints and appeals process will need to follow the procedure set out by the relevant external body.
8.1 Where any internal or external complaints and appeals process results in a decision that supports the student, the College will as soon as practicable implement the decision/recommendation and any corrective and/or preventative action required and advise the student of the outcome.
9.1 The College is, in some cases, required to report a student to the relevant Australian government authorities for unsatisfactory course progress or unsatisfactory attendance. Reporting a student for unsatisfactory course progress or unsatisfactory attendance has serious consequences and may impact on the student’s visa.
9.2 In the case where the College intends to report the student for unsatisfactory course progress or unsatisfactory attendance, the student will be notified in writing and given 20 working days to access the College’s internal complaints and appeals process (clauses 3 and 4 above). The 20 working day period will commence from the date the student receives notification of the College’s intention to report the student. If the student does not access the College’s internal complaints and appeals process within the 20 working days then the College will report the student without further notice.
9.3 Where the student accesses the complaints and appeals process, the College will maintain the student’s enrolment and not report the student until the College’s internal complaints and appeals process and, if accessed, the external complaints and appeals process is complete and a decision has been made to support the action of reporting the student.
10.1 The College is entitled to suspend or cancel a student’s enrolment at the College in certain circumstances including, but not limited to, where the student fails to pay fees or other monies due and payable or misbehaviour by the student.
10.2 In the case where the College intends to suspend or cancel the student’s enrolment at the College, the student will be notified in writing and given 20 working days to access the College’s internal complaints and appeals process (clauses 3 and 4 above). The 20 working days will commence from the date the student receives notification of the College’s intention to suspend or cancel the student’s enrolment. If the student does not access the College’s internal complaints and appeals process within the 20 working days then the College will suspend or cancel the student’s enrolment without further notice.
10.3 Failure to comply with the time limit above will result in the suspension or cancellation of the student’s enrolment, which may impact on the student’s visa.
10.4 If the student accesses the College’s internal complaints and appeals process, the College will maintain the student’s enrolment until the internal complaints and appeals process is completed, unless Extenuating Circumstances relating to the welfare of the student apply, in which case the College may immediately suspend or cancel the student’s enrolment prior to the completion of the internal complaints and appeals process.
11.1 For further information please contact:
Campus | Telephone | |
| Rhodes | 2 97396974 | nswiet.edu.au |
11.2 The College website also contains a link to the Complaints and Appeals form.
11.3 Students should be aware that the College’s letter of offer and the availability of the complaints and appeals process does not remove the right of the student to take action under Australia’s consumer protection laws.
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 and Education Services for Overseas Students Act 2000 (Cth) |
Policy History:
Current Version | Current Version Release Date | Author | Description of Changes |
| v.1.3 | 16/12/2020 | Denise Tomiello | Update revision times and Complaints and Appeals Form |
| v.1.2 | 02/10/2020 | Denise Tomiello | Complaints and appeals form |
| v.1 | 12/2018 | Alex Cantali |
Course Progress & Attendance Policy & Associated Procedures
This policy and associated procedures outline RTO approach to ensuring international students maintain satisfactory course progress and attendance throughout their studies to ensure they can complete their course within the required duration as specified in their confirmation of enrolment (CoE). This policy and associated procedures also outline the procedures for managing unsatisfactory progress.
This policy meets the requirements of Standard 8 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
RTO monitors international students’ course progress and attendance to ensure they are able to complete their course within the required duration.
The duration of the course as specified on the student’s CoE will never exceed that registered on the CRICOS register.
RTO advises students before they commence their course of the requirements to achieve satisfactory course progress and attendance, including that students who do not meet course progress requirements are at risk of having their visas cancelled. This advice is included in the International Student Handbook, Course Brochure and within the Orientation.
All records of course progress and monitoring will be kept.
A number of strategies will be used to determine whether a student is at risk of, or is making unsatisfactory progress and attendance.
Course progress and attendance is monitored weekly during each study period as follows:
- By reviewing satisfactory completion of assessments.
- By reviewing the student’s attendance record to ensure that they attend a minimum of 80% of their scheduled classes and have not been absent for more than 5 consecutive days without approval for a leave of absence.
- By assessing the student’s participation in class.
Course progress monitoring will determine the need for a student to participate in an intervention strategy. RTO commits to an early intervention approach.
A student will be deemed at risk and be required to participate in an intervention strategy if:
- they have an overall result of Not Yet Competent for a unit
- do not attend classes on a regular basis
- do not participate in learning activities within the classroom.
All course progress and attendance monitoring is achieved by reviewing data on the student management system.
Students who are identified at risk of not meeting course progress and attendance requirements are required to participate in an intervention strategy.
The intervention strategy will be developed to meet the student’s needs and documented in an Intervention Strategy Form.
Students who are identified as being at risk will be informed in writing that they are at risk. This will be in the form of two formal warning letters and an intention of notice to report as follows:
- First warning letter: after failing one or more assessment tasks of a unit following resubmission and/or not meeting a minimum of 80% attendance requirements.
- Second warning letter: after failing one or more assessment tasks of a unit following resubmission and/or failing additional assessment tasks of a unit and/or not meeting minimum of 80% attendance requirement despite an intervention strategy.
- Notice of intention to report: after failing one or more assessment tasks of a unit following resubmission and/or failing additional assessment tasks of a unit and/or not meeting minimum of 80% attendance requirement despite an intervention strategy.
An exception may be made where a student is attending at least 70% of the course contact hours and is maintaining satisfactory progress.
Extensions to the course duration specified on the CoE will be allowed if:
- compassionate or compelling circumstances apply and demonstrable evidence of such is provided
- where an intervention strategy is in place (or is about to be implemented) for the student because they are at risk of not meeting course progress or attendance requirements.
Where a student has demonstrated unsatisfactory course progress and/or attendance in a study period despite interventions implemented, RTO will:
- notify the student in writing of the intention to report the student for unsatisfactory course progress and/or attendance
- inform the student of the reasons for the intention to report
- advise the student of their right to dispute the decision by accessing RTO Complaints and Appeals Policy Procedure within 20 days of receiving the notice of intention to report.
RTO will only report unsatisfactory course progress or unsatisfactory course attendance in PRISMS if:
- the internal and external complaints processes have been completed and the decision or recommendation supports the registered provider; or
- the overseas student has chosen not to access the internal complaints and appeals process within the 20 working day period; or
- the student has chosen not to access the external complaints and appeals process: or
- the overseas student withdraws from the internal or external appeals processes by notifying the registered provider in writing.
All records will be kept on the student’s file including warning letters and the notice of intention to report.
1.1 Review data from student management system on a weekly basis to determine if students are at risk of not meeting course progress requirements as per the definitions in the policy.
1.2 Check and record student attendance daily using an Attendance Sheet, the results of which are entered into the Student Management System. An attendance rate is calculated each week.
1.3 Contact student via SMS and email if the student has been absent for more than 5 consecutive days without approval or they will not be able to achieve 80% attendance, This should be repeated until the student responds. Inform the student that their immediate attendance is required and they will receive a First Warning Letter as specified below.
1.4 Review data from student management system on a weekly basis to determine if students are at risk of not meeting course progress requirements as per the definitions in the policy.
2.1 Send the student a First Warning Letter of Unsatisfactory Course Progress/Attendance. Include the letter on the student’s file.
2.2 Use the Intervention Form to guide the meeting with the student.
2.3 Document agreed interventions on the Intervention Form and implement immediately. Include the Intervention Form on the student’s file.
2.4 Monitor progress though regular communication and document progress on form.
2.5 In consultation with the student, adjust the intervention if required and update the Intervention Form
2.6 Sign off on form when the intervention is complete and the student is meeting course progress/attendance requirements.
3.1 Where the student is still not meeting course progress/attendance requirements, send the student a Second Warning Letter of Unsatisfactory Course Progress/Attendance.
3.2 Use the Intervention Form to guide the meeting with the student.
3.3 Advise the student that despite the interventions agreed to, they have still not been making progress. Identify their reasons for such and document in the progress report section of the Intervention Form.
3.4 Document any agreed adjusted interventions on the Intervention Form and implement immediately.
3.5 Monitor progress though regular communication and document progress on form.
3.6 Sign off on form when the intervention is complete and the student is meeting course progress/attendance requirements.
4.1 Where the student is still not meeting course progress/attendance requirements, send the student a Notice of Intention to Report for Unsatisfactory Course Progress/Attendance.
4.2 If the student does not appeal against the decision to report them or if their appeal is unsuccessful, report the student via PRISMS for breach of course progress requirements.
4.3 Complete all actions associated with cancellation such as removal of student’s email account, access to RTO property and so on.
The Academic Manager is responsible for:
- reviewing data to check course progress and attendance
- conducting meetings with students and developing and monitoring intervention strategies
- reviewing student appeals in relation to course progress
- reporting students through PRISMS.
The Academic Manager is responsible for:
- issuing warning letters and notices of intention to report.
Trainers and assessors are responsible for notifying Academic Manager of students they consider to be having difficulties with course progress and/or attendance.
RPL and Credit Transfer Policy
The College recognises that students may come to it with knowledge, skills and abilities from formal education or work/life experiences. The College offers students the opportunity to apply that education or experience to the course they wish to undertake. This policy guides the College in determining how prior learning and credit transfers are to be assessed, granted and applied.
“AQF” means the Australian Qualifications Framework
“NSWIET” means New South Wales Institute of Education and Training.
“CoE” means confirmation of enrolment.
“College” means NSW Institute of Education and Training.
“Credit Transfer” means the recognition and application of course credit to students for units of competency that are evidenced by AQF certification documentation issued by any other RTO or AQF authorised issuing organisation or authenticated VET transcripts issued by the Registrar.
“National Code” means the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
“PRISMS” means the Provider Registration and International Student Management System.
“Registrar” means the Student Identifiers Registrar as defined in the Student Identifiers Act 2014 (Cth).
“RPL” means the recognition of prior learning.
“RTO” means a Registered Training Organisation.
“VET” means Vocational Education and Training.
1.1 RPL is the recognition of existing skills and knowledge, attained from previous study at non-vocational institutions or from work and life experiences, against those skills and knowledge identified in the elements of the unit or module they wish to study at the College.
1.2 All RPL must be claimed via the submission of the attached RPL form. It is the student’s responsibility to complete the RPL form completely and include all relevant evidence (certified if necessary).
1.3 There is a charge for RPL and this can be viewed in the attached Fees and Charges.
2.1 Credit Transfer is the recognition of VET study which has been conducted in Australia. Students who have previously studied and successfully completed one or more subjects containing the same competencies as those offered by the College can apply for a Credit Transfer.
2.2 The College recognises AQF qualifications and statements of attainment issued by other VET or non-VET training institutions but evidence must be provided to receive a Credit Transfer. The College accepts qualifications from other RTOs.
2.3 Credit Transfer assesses the course or subject that the student has completed against the required learning outcomes, competency outcomes, or standards in the College’s course or subject they intend to study.
2.4 To apply for Credit Transfer students will need to submit certified copies of their transcripts prior to starting with the College (refer to paragraph 3.3 below) with the attached Credit Transfer form.
2.5 If the student is not eligible for Credit Transfer they may be considered for RPL (refer to paragraph 1).
3.1 All supporting documents supplied must be true and correct (and translations provided where applicable).
3.2 It is the student’s responsibility to ensure that all necessary documentation is provided for assessment.
3.3 All RPL/Credit Transfer applications and enquiries are submitted to the College.
3.4 RPL/Credit Transfer applications must be received with the course application or at least 6 weeks prior to course commencement, whichever is sooner.
3.5 No fees apply to a Credit Transfer.
3.6 If the College requires additional information from the student about their RPL/Credit Transfer application, that information must be returned to the College within 7 days of the student receiving the College’s request.
3.7 Students will be notified in writing of an RPL assessment outcome within 21 days of receipt of the application. If the College grants RPL or Course Credit the notice to the student must be signed and returned to the College.
3.8 Where a RPL/Credit Transfer is granted, the student’s course duration will be reduced. If the registered provider grants the overseas student RPL or course credit that reduces the overseas student’s course length, the provider must inform the student of the reduced course duration following granting of RPL and ensure the CoE is issued only for the reduced duration of the course.
3.9 In the event a request for a RPL/Credit Transfer is submitted after the student is granted a CoE by the College, and after the student’s visa is granted, and the College approves the RPL/Credit Transfer, the student’s course duration on their CoE needs to be adjusted to reflect any reduction in the period of study. A CoE fee will apply and any changes made to the course duration needs to be reported in PRISMS.
3.10 The acceptance of a RPL/Credit Transfer application received after the student is granted a COE by the College is entirely at the College’s discretion.
3.11 The College reserves the right to refuse any RPL application prior to course commencement.
3.12 The RPL and/or Course Credit Records and the signed acceptance will be filed in the student management system documents and held for two (2) years after the student ceases to be an accepted student of the College.
3.13 The student is responsible for paying all postage and handling as necessary.
3.14 RPL assessments and decisions made by the College are final.
3.15 The decision to assess prior learning or grant course credit must preserve the integrity of the award to which it applies and comply with requirements of the underpinning educational framework of the course .
This document references the following legislation and regulations:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1.1 | 15/12/2020 | Denise Tomiello | Added fees and charges link for RPL |
| v.1 | 02/10/2020 | Denise Tomiello |
Critical Incidents Policy
NSW Institute of Education and Training is committed to maintaining a safe and supportive environment for staff and students. This policy underpins our approach to respond to critical incidents that may occur and impact on the people both studying and working at NSW Institute of Education and Training. We are particularly mindful of our responsibility to support our students from overseas who do not have access to a normal support network.
A Critical Incident: is any sudden or progressive development (event) that requires immediate attention and decisive action to prevent / minimise any negative impact on the health and welfare of one or more individuals. Critical incidents may include (but are not limited to) events such as:
- Death/suicide;
- Serious accident or injury;
- Death or serious illness of a student’s family or friends overseas (in their homeland);
- Removing an individual’s liberty under duress, threats of violence, assault, rape/sexual assault, aggravated burglary, biological or chemical weapons found/ present;
- Fire, bomb, explosion, gas/chemical hazards, discharge of firearms;
- Threat of widespread infection or contamination;
- Civil unrest;
- Serious damage to essential facilities and or extreme disruption to operations at NSW Institute of Education and Training; and
- Information which has the potential to negatively affect the reputation of NSW Institute of Education and Training in the media and/or wider community.
In the first instance, the designated officer is any member of the staff who is witness to /or receives the information which triggers the critical incident.
If possible, the Chief Executive Officer (CEO) is to be immediately called to the situation to assume control. In all cases the procedure below is to be followed:
1. The Designated Officer is to assess the situation and consider any apparent risks to their own safety and those present.
2. Where the Designated Officer considers a critical incident involving threat to life or/and triggering an emergency situation is occurring the Designated Officer is to contact Emergency Services by dialling 000 immediately and being put through to the appropriate service. See Accompanying contact numbers.
3. Provided there is no threat to personal safety in doing so, the Designated Officer is to take steps to minimise further damage or injury. This may involve organising willing bystanders to provide support.
4. The Academic Manager or most senior staff member available is to assume responsibility for assessing the incident and forming a Critical Incident Team if deemed necessary.
5. As soon as practical the Academic Manager or the most senior staff member available is to prepare a Critical Incident Initial Report outlining details re: the type of incident, the exact location and details of any person or persons who might be injured, or in distress and in need of counselling or at risk. Where persons affected include current students, a copy of the Student Written Agreement should accompany the report.
6. The Academic Manager and Critical Incident Team/ other staff members, will review the situation, set priorities, allocate tasks/responsibilities and coordinate an immediate response including communications (to staff, students, families of those involved, helpers, and the media).
7. Where a staff member has assumed management of the critical incident, this person will consult with and/or take instruction from the Academic Manager as necessary.
8. The Critical Incident Team will organise ongoing response/follow up (including staff briefing, counselling, review and reporting) as part of the process.
9. The Critical Incident Team will organise a de-briefing session to evaluate response procedures and make recommendations for ongoing actions if required.
10. The Critical Incident Team will produce a final report and make recommendations about handling any future critical incidents. Revision of this procedure may be part of that report.
The Academic Manager or most senior staff member available will:
1. Head the Critical Incident Team;
2. Liaise with emergency services;
3. Liaise with Diplomatic Post/Embassy/Consulate;
4. Provide notification of critical incident to most Senior Staff Member;
5. Liaise with immediate family members or guardians if appropriate;
6. Convene Critical Incident Team;
7. Formulate and execute critical incident plan; and
8. Organise debriefing, counselling and follow-up.
The police must investigate all sudden unexpected death. Police actions include:
Reporting the death to the Coroner;
Notifying Next of Kin;
Obtaining official identification of the deceased (this must be done by a person who has known the individual for at least the past year); and
Conducting investigations (interviewing witnesses or others involved).
Once death/injury has been confirmed, the initial contact with next of kin / significant others needs to be considered carefully. The following questions may be helpful:
What is the appropriate manner of contact?
What were the circumstances of the tragedy?
Maintain contact with those who may need ongoing support, often at times and in locations outside of the normal class routine.
The following should be considered:
- Consideration should be given to personal contact with victims and those affected by the incident outside of normal hours. Family and friends are a priority. The Critical Incident Team will assess those affected by the incident and make referrals for counselling and/or advice to agencies outside of those normally used.
- Appropriate cultural responses may be put in place, interpreters may be provided, and overseas authorities, such as embassies and legations, notified.
- Where appropriate, staff and students may need to be directed to seek professional counselling. Counselling of staff and students will be a priority for incidents where trauma may be experienced. Special Leave will be considered where necessary.
- There may be a need to issue a written statement to staff and students, within the guidelines of the Privacy Act 1988 and Australian Privacy Principles to inform them of the incident.
- There may be a need to identify others who may be affected by the incident to provide reassurance and minimise distress.
It is important to return to normality as soon as possible. The Academic Manager should meet with staff at the end of the working day to debrief staff and assist in the recovery process.
During the event of an emergency that requires the evacuation of any NSW Institute of Education and Training campus, all students should follow the instruction of their trainer and the fire safety warden. At all times, the class MUST stay together to ensure the safety and wellbeing of the staff and students.
Once students have evacuated the building they must proceed to the designated area so that the attendance sheets can be checked to ensure that all students have left the building. Students must stay with their trainer till the building is safe to re-enter or they have been dismissed.
Emergency exits are signposted with diagrams located in classrooms, hallways and other areas that indicate the appropriate exit to use and the meeting place. These procedures may be updated from time to time.
NSW Institute of Education and Training agrees to abide by the Work Health and Safety Act 2011 to protect the health, safety and welfare of staff and students through the provision of safe learning environments and equipment. The Emergency Procedure is as follows:
- Fire alarm sounds and the class prepare to evacuate immediately
- Students must line up ready and not waste time collecting belongings
- Floor warden (with red or yellow hard hat) will give the signal to the trainer to evacuate with the class clearly pointing out the evacuation pathway
- Trainer and students proceed to the designated assembly area using the fire stairs only (no lifts to be used in fire emergencies)
- Attendance will be taken at the assembly area to ensure that all students and staff are present and no one left on campus
- Wait in the assembly area to receive further instructions and do not leave until told to do so by the Chief Warden.
This document references the following legislation and regulations:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1.2 | 01/10/2020 | Denise Tomiello | added relevant legislation, codes and standards |
| v.1 | 12/2018 | Alex Cantali |
Deferral, Suspension and Cancellation Policy
Students may request a deferment or suspension of their studies during the course in limited circumstances as set out in National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018 (National Code) Standard 13.
The College may also suspend or cancel a student’s enrolment against the student’s wishes, provided that such suspension or cancellation is consistent with the College’s policies and/or Australian Law. Before suspending or cancelling a student’s enrolment the College must notify the student of its intention to take such action and allow the student 20 working days to access the complaints and appeals process (see: Complaints and Appeals Policy ). If accessed, the College must not notify the Department of Education of a change to the enrolment status until the internal complaints and appeals process is completed and such appeal(s) are not successful.
The College must in all cases inform the student that deferment, suspension or cancellation of enrolment may affect his or her student visa.
The College must report to the Department of Education via Provider Registration and International Student Management System (PRISMS) when a student’s enrolment is deferred, suspended or cancelled.
IMPORTANT: A student may be excluded from class as a disciplinary measure.
An exclusion from class is different to a suspension of enrolment, which means to temporarily put studies on hold (adjourn, delay, postpone) and which must be reported on PRISMS. An exclusion from class will not be reported on PRISMS.
“Agreed starting date” for a course provided to a student, means the day on which the course is scheduled to start, or a later day agreed between the College and the student.
“Cancellation” means termination of studies.
“CoE” means the confirmation of enrolment.
“College” means NSW Institute of Education and Training
“Compelling and compassionate circumstances” are circumstances that are generally beyond the control of the student which have an impact upon the student’s course progress or well-being. They include, but are not limited to:
i. illness, where a medical certificate states that the student was unable to attend classes; should be bereavement of close family members such as parents or grandparents (where possible a death certificate provided);
ii. major political upheaval or natural disaster in the home country requiring emergency travel that has impacted on studies;
iii. a traumatic experience which has impacted on the student which can include involvement in or witnessing of a serious accident or witnessing or being the victim of a serious crime (these cases should be, where possible, supported by police or psychologists’ reports);
iv. where the registered provider is unable to offer a prerequisite unit;
v. inability to begin studying on the course commencement date due to a delay in receiving the student visa;
vi. failure to meet the English entry requirement for the intended course.
NOTE: Holidays, weddings and similar events are not deemed by Department of Home Affairs (DHA) to be compelling or compassionate circumstances
“Day” means any day including weekends and public holidays in or out of term time.
“Deferment” means temporarily putting the commencement of studies on hold.
“Extenuating circumstances” include:
i. the student refuses to maintain approved welfare and accommodation arrangements (for students under 18 years of age);
ii. the student is missing;
iii. the student has medical concerns or severe depression or psychological issues which lead the College to fear for the student’s well being;
iv. the student has engaged in or threatened to engage in behaviour that is reasonably believed to endanger the student or others;
v. is at risk of committing a criminal offence;
vi. the student is the subject of investigation relating to criminal matters:
vii. where the college has reason to believe that the student is not a bona fide student.
“Missing student” means a student who is reported missing to police, whose whereabouts are unknown, and where there are fears for the safety or concerns for the welfare of that person
“Overseas Student” means a person (whether within or outside Australia) who holds a student visa as defined by the ESOS Act.
“Policy” means this Deferment, Suspension and Cancellation Policy.
“Psychologist report” means a report from the College counsellor or a registered psychologist or psychiatrist.
“PRISMS” means the Provider Registration and International Student Management System.
“Suspension” means temporarily putting the continuation of studies on hold. A suspension occurs when a student has commenced studies.
“VET” means vocational education and training.
1.1 The College will only grant a deferment of commencement of studies for compassionate and compelling circumstances.
1.2 Students must be informed that deferment of enrolment may affect his or her student visa (see below: How the Student’s CoE will be affected on PRISMS when reported ) Student’s must be directed to the Department of Home Affairs website or helpline (131 881) for information on how the potential change to enrolment status may impact upon his or her visa.
1.3 The College must, if the suspension is granted, report the suspension on PRISMS.
1.4 Documentary evidence must be maintained in the students file.
2.1 Once the student has commenced the course, the College will only grant a suspension of study for compassionate and compelling circumstances.
2.2 Students must be informed that the suspension of enrolment may affect his or her student visa (see below: How the Student’s CoE will be affected on PRISMS when reported ) Student’s must be directed to the Department of Home Affairs website or helpline (131 881) for information on how the potential change to enrolment status may impact upon his or her visa.
2.3 The College must, if the suspension is granted, report the suspension on PRISMS.
2.4 Documentary evidence must be maintained in the students file.
2.5 Where a student is granted an extended period for suspension of study and remains in Australia for the duration of the suspension, the College may decide to make the suspension conditional upon regular communication and meetings with the College, if there are concerns about the student’s welfare and support network. For the avoidance of doubt, the College may impose conditions on any suspension granted.
3.1 Each application will be assessed on its own merits on a case by case basis by the Academic Manager.
3.2 The final decision for granting a deferment or suspension lies with the Academic Manager.
3.3 All students who no longer wish to continue their studies, must complete the Withdrawal Form, which is available on the College website (www.nswiet.edu.au) and from Student Services or Reception.
3.4 All applications for deferment or suspension will be considered and the decision conveyed to the student within 10 working days from the date of application by the student.
4.1 The College may exclude a student from class on the grounds of misbehaviour by the student. Exclusion from class will occur as the result of any behaviour identified as resulting in exclusion in the College’s Student Code of Conduct.
4.2 Exclusion from class will not be recorded on PRISMS.
4.3 Periods of exclusion from class will not be included in attendance calculations.
5.1 The College may initiate a suspension of studies for a student on the grounds of misbehaviour by the student. Suspension will occur as the result of any behaviour identified as resulting in suspension in the College’s Student Code of Conduct.
5.2 Suspended students must abide by the conditions of their suspension from studies.
5.3 Students must be directed to the Department of Home Affairs website or helpline (131 881) for information on how the potential change to enrolment status may impact upon his or her visa.
5.4 If special circumstances exist, the student must abide by the conditions of his or her suspension which will depend on the welfare and accommodation arrangements in place for each student and which will be determined by the Academic Manager.
5.5 Suspensions will be recorded on PRISMS.
5.6 Before suspending a student’s enrolment the College must notify the student of its intention to take such action and allow the student 20 working days to access the complaints and appeals process (see below: Student Complaints and Appeals ). If accessed, the College must not report the suspension on PRISMS until the internal complaints and appeals process is completed.
5.7 Until the internal complaints and appeals process is completed the student’s enrolment will be maintained.
5.8 If the student does not access the College’s complaints and appeals process or if accessed, has exhausted all avenues of appeal without success, suspension enrolment will be reported on PRISMS.
6.1 The College will cancel the enrolment of a student under the following conditions;
a) Failure to pay course fees
b) Any behaviour identified as resulting in cancellation in the College’s Student Code of Conduct.
c) Any behaviour that leads the College to believe that it is not in the best interests of the student’s welfare or the welfare of other students to continue studying, for example (but not limited to):
(i) the student is missing;
(ii) the student has medical concerns or severe depression or psychological issues which lead the school to fear for the student’s well being;
(iii) the student has engaged in, or threatened to engage in, behaviour that is reasonably believed to endanger the student or others;
(iv) where the college has reason to believe that the student is not a bona fide student; or
(v) the student is deemed to have abandoned studies (see below:
Abandonment of Studies (non-resumption of studies)).
6.2 Before cancelling a student’s enrolment, unless extenuating circumstances exist, the College must notify the student of its intention to take such action and allow the student 20 working days to access the complaints and appeals process (see below: Complaints and Appeals). If accessed, the College must not report the cancellation on PRISMS until the internal complaints and appeals process is completed.
6.3 Until the internal complaints and appeals process is completed the student’s enrolment will be maintained.
6.4 If the student does not access the College’s complaints and appeals process or if accessed, has exhausted all avenues of appeal without success, cancellation of enrolment will be reported on PRISMS.
7.1 A student is deemed to have abandoned their studies if the student:
a) does not return to study within ten (10) days of the course resumption date after a scheduled course break (for example, the term start date), and
b) does not inform the College of any delay in returning to studies.
7.2 Students deemed to have abandoned their studies will have their enrolment cancelled (see above: Cancellation of enrolment ) for the reason of “ceased study”.
7.3 Students who return to study after cancellation of enrolment, will need to reapply for their course and pay applicable fees.
8.1 A student is considered to have not commenced their studies if they do not collect their class allocation (timetable) within two (2) weeks of the Agreed Starting Date.
8.2 Students will be sent an email to advise them that they are at risk of defaulting on their course.
8.3 Students who have not commenced study by the 5th working day after the Agreed Starting Date will have a default recorded on their CoE on PRISMS.
9.1 Student requested deferment and suspension are not subject to the College’s Student’s Complaints and Appeals Policy, which is available on our website www.nswiet.edu.au
9.2 Exclusion from class is subject to the College‘s Complaints and Appeals Policy.
9.3 College initiated suspension and cancellation of enrolment are subject to the College‘s Complaints and Appeals Policy.
9.4 For the duration of the appeals process, the student is required to maintain his/her enrolment and attendance at all classes as normal. The Academic Manager will determine if participation in studies will be in class or under a supervised arrangement outside of classes.
9.5 If the student does not access the College’s complaints and appeals process within the time provided the suspension or cancellation of enrolment will be reported on PRISMS.
9.6 If students access the College‘s complaints and appeals process regarding a College initiated suspension or cancellation, the suspension or cancellation will not be reported in PRISMS until the complaints and appeals process is finalised, unless extenuating circumstances relating to the welfare of the student apply.
9.7 The use of extenuating circumstances by the College to suspend or cancel a student’s enrolment prior to the completion of any complaints and appeals process must be supported by appropriate evidence
9.8 The final decision for evaluating extenuating circumstances lies with the Academic Manager.
10.1 Regardless of the reason for deferment, suspension and cancellation of enrolment students must be directed to the Department of Home Affairs website or helpline (131 881) for information on how the potential change to enrolment status may impact upon his or her visa.
11.1 The table below shows how the deferment, suspension or cancellation of enrolment will affect PRISMS:
Reporting event change on PRISMS
| Where the deferment or suspension will not affect the end date of the CoE | There is no change to the CoE or the student’s enrolment status on PRISMS. NOTE: The student’s CoE status will still be listed as ‘studying’. However, the notice of deferment or suspension will be recorded in PRISMS and sent on to the Department Home Affairs. This information will be kept for future reference. |
| Where the deferment or suspension will affect the end date of the CoE | PRISMS will cancel the original CoE, and immediately offer the College the opportunity to create a new CoE with a more appropriate end date. NOTE: If the College does not know when the student will return, it can choose not to create a new CoE at that point, but to wait until the student has notified the College of the intended date of return before creating the new CoE. |
| Where the student’s enrolment is permanently cancelled (terminated) | The student’s CoE status will be listed as ‘cancelled’. |
This document references the following legislation, regulations, codes and standards:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) Education Services for Overseas Students Act 2000 (Cth) |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1.3 | 17/12/2020 | Denise Tomiello | Added Withdrawal form |
| v.1.2 | 01/10/2020 | Denise Tomiello | added relevant legislation, codes and standards |
| v.1 | 12/2018 | Alex Cantali |
Enrolment of International Students Policy
NSW Institute of Education and Training will ensure that its enrolment process:
- Enables information about the course of study to be accessible or given to students prior to acceptance of their enrolment
- Includes the identification of pre-existing knowledge and competencies
- Includes the identification of language, literacy and numeracy levels
- Confirms that the applicant is enrolling in the most appropriate course to suit their needs as it relates to capability and career/study pathway
- Confirms the applicant meets the relevant entry requirements and any prerequisites.
NSW Institute of Education and Training will enroll students on their merits and accept enrolment from all students who meet the necessary criteria for entry (if applicable) and where NSW Institute of Education and Training has confirmed that they have capacity and capability to commit to the program of training in accordance with the training and assessment strategy and delivery schedule.
NSW Institute of Education and Training will not enroll a student where it identifies that the individual does not have capability or capacity to complete their chosen qualification or unit of competency or where the qualification or unit of competency does not support their chosen career pathway.
The purpose of this procedure is to ensure that all students are enrolled into the correct course and that data on enrolments is maintained with accuracy and integrity.
Students access information on the following prior to enrolment through the website or by request for hard copy from the Administration Manager;
a. International Student Handbook
b. Course Brochure
c. International Student Enrolment Form
d. International Enrolment Interview Form
e. International Enrolment Letter of Offer
f. International Student Written Agreement
g. Refund Request Form
h. Fee Schedule (contained in the Letter of Offer)
i. Fees and Charges Policy
j. Recognition of Prior Learning Information and Application
k. Credit Transfer Application
l. Application to Transfer Education Provider
Information on the following is available to students prior to enrolment by obtaining the International Student Handbook from the website or by request from the Administration Manager. This information is also detailed in the Letter of Offer received by the student before commencement of their course.
The following information will provide the basis for entrance into NSW Institute of Education and Training for the purpose of studying an AQF qualification.
- Age: Must be over 18. NSW Institute of Education and Training does not accept students under 18 years of age
- Academic requirements: Year 12 or equivalent, or above
- English language requirements: IELTS 5.5 or equivalent
- if the student has successfully completed an English Language course with an Australian educational institution exiting at an Upper Intermediate level; OR
- if the student has undertaken at least 5 years’ prior study in an educational institution from selected countries where English was the medium of instruction (see above); OR
- if the student has successfully completed at least 6 months of study in an Australian educational institution.
- Comply with any course entry requirements, including pre-requisite requirements as outlined in the course brochure.
- All potential students are required to participate in an interview with the Academic Manager to check their suitability and capacity to undertake the course. The interview may be in person or via the phone/skype.
NSW Institute of Education and Training needs to be assured that the training program is appropriate for the applicant’s needs, taking into account their existing skills and competencies.
Students proceeding to enrolment may obtain a Student Enrolment Form from the website or requesting one from the Administration Manager.
International students need to be able to demonstrate they have suitable skills and knowledge to undertake study in English language instruction prior to enrolling in a course. The process to assess a student’s suitability for a course is outlined here and includes all application processes up to an International Student commencing their course.
Student
The student is required to submit supporting documentation to meet the eligibility criteria to be evaluated as suitably knowledgeable and skilled to undertake the course in English language instruction.
- Entry Requirements – as detailed in the Training and Assessment strategy. At a minimum this will be a year 12 certificate or equivalent.
- Certified copy of passport personal details, or original sighted by NSW Institute of Education and Training. This will be used to provide evidence of date of birth (older than 18 at commencement of course) and student photographic identity.
- Copy of the student’s last completed academic qualification from their home country and/or Australia, if relevant (translated into English if applicable); or
- evidence of work experience (translated into English if applicable)
- English Language – students will need to provide results of an English language test or equivalent demonstration of English proficiency. Students are required to have IELTS 6.0 or equivalent English proficiency.
Administration
1. Assess student eligibility
Prior to issuing a CoE, the following requirements must be assessed by the delegated administrator as being met for the specific course the prospective student is applying. Use the Assessment of Eligibility of International Students for Entry to Study to notate assessment. Keep in the student file.
Entry Requirements
- Administration sights a certified copy of passport personal details, or the original is sighted by Administration. Look for evidence of date of birth to ensure the student is older than 18 at commencement of course. Keep a copy in the student file.
- All potential students are required to participate in an interview with the Academic Manager to check their suitability and capacity to undertake the course. The interview may be in person or via the phone/skype.
- Administration ensures the copy of a student’s last completed academic qualification from their home country and/or Australia, if relevant (translated into English if applicable) addresses the entry requirement. At a minimum this will be a year 12 certificate or equivalent. Keep a copy in the student file; OR
- evidence of work experience (translated into English if applicable). This will need to be assessed by a trainer in the course to establish the work experience is equivalent to the skill needed to commence the course. The trainer is to annotate the document to show whether the skill level is suitable or not. The trainer can use the Australian Core Skills Framework (ACSF) as a benchmark for assessing skills. Keep the evidence including the trainer evaluation in the student’s file.
NB: If the student is onshore already, it would be appropriate to use the NSW Institute of Education and Training LLN test in place of the evidence of work experience.
- English Language proficiency must be assessed against the policy options. –
- the provided results of an English language test are equal to or higher than an IELTS 6.0 (or equivalent in another English proficiency test): OR
- Entry into diploma level if the student has successfully completed an English Language course with an Australian educational institution exiting at an Upper Intermediate level; OR
- Entry into diploma level if the student has undertaken at least 5 years’ prior study in an educational institution from selected countries where English was the medium of instruction (see above); OR
- Entry into diploma level if the student has successfully completed at least 6 months of study in an Australian educational institution.
Where discrepancies exist, administration is to make contact with the student via email or telephone, to verify data, to request more evidence or to advise the student that they do not meet the suitability requirements to be issued a letter of offer.
Where the student meets the suitability requirements administration is to continue the process to offer a student a place in the course.
2. Record Retention
Retain any records in accordance with the records retention policy.
This document references the following legislation, regulations, codes and standards:
Relevant Legislation/Codes/Standards
Standards | Standards for Registered Training Organisations (RTOs) 2015 |
Current Version |
Current Version Release Date |
Author |
Description of changes |
| v.1.2 | 02/10/2020 | Denise Tomiello | Added relevant legislation |
| v.1 | 12/2018 | Alex Cantali |
English Language Proficiency Policy
The College is committed to improving the English language proficiency of students for whom English is a second or other language and to meeting the requirements in this area as set out by the regulatory body. This Policy sets out the College’s approach to:
- English language proficiency requirements and assessment for admission to the College’s programs;
“NSWIET” means New South Wales Institute of Education and Training.
“College” means New South Wales Institute of Education and Training.
“Course requirements” means the minimum number of subjects that a student is required to enrol in during a Study Period to maintain a full time study load. The course requirements will vary from course to course and may be reduced where the intervention strategy has been activated.
“CRICOS” means the Commonwealth Register of Institutions and Courses for Overseas Students as prescribed by section 10 of the Education Services for Overseas Students Act 200 (Cth).
“ELICOS” means English Language Intensive Courses for Overseas Students.
“ESOS Act” means the Education Services for Overseas Students Act 2000.
“GE” means a General English course
“IELTS” means International English Language Testing System.
“National Code” means the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
“Overseas Student” means a person (whether within or outside Australia) who holds a student visa as defined by the ESOS Act.
“EPT” means NSWIET English Placement Test (in both electronic and paper formats)
“Policy” means this English Language Proficiency Policy.
“Study period” means: 1 term, or where the course is 1 term in length or shorter, 2 consecutive subjects.
“VET” means vocational education and training.
1.1 Through its student recruitment processes the College ensures that students are able to meet the language demands of their course of study. However, entry standards such as IELTS (International English Language Testing System) scores and other English proficiency test results are starting points for academic and professional literacy development, rather than end- points.
1.2 The College has adopted a proactive approach to English language support by assessing all students either on application or entry.
1.3 The College provides a supportive social and academic environment which promotes students’ oral, as well as written, language development.
1.4 The College recognises that language development is integral to the development of discipline-based knowledge. All teaching/training staff, therefore, share the responsibility for teaching the English language skills of their specific discipline areas to the students in their courses.
1.5 The College encourages students to take responsibility for their own language development by taking advantage of learning resources which are offered, and acting on feedback, so that they strengthen and extend their language knowledge and skills.
1.6 The College recognises that English language competence and communication are essential attributes for all students. English language skills are developed and maintained through systematic integration within curriculum design, assessment practices and course delivery.
1.7 The College is committed to meeting the requirements of relevant regulatory frameworks in relation to English language entry and Course Requirements.
2.1 All students must be sufficiently competent in the English language to participate effectively in their chosen course of study.
2.2 English language entry requirements must be met by all students in English for Specific Purposes or vocational courses prior to admission.
2.3 Student visa requirements must also be met. These may be specific in relation to English language requirements at admission.
2.4 Examples of accepted equivalences for English language proficiency may include:
- If a student has successfully completed an English Language course with an Australian educational institution exiting at an Upper Intermediate level; OR
- If a student has undertaken at least 5 years’ prior study in an educational institution from selected countries where English was the medium of instruction ; OR
- If a student has successfully completed at least 6 months of study in an Australian higher education institution.
2.5 Students who cannot provide evidence of their English language proficiency (for example, in the form of an IELTS result) must take NSWIET’s English Placement test and achieve the required result, in order to prove their proficiency.
2.6. In order to be accepted at the NSW Institute of Education and Training from Certificate IV to Advanced Diploma courses, students must demonstrate to have at least CEFR level B2, upper-intermediate level of English. That means that students should be able to obtain at least 51 points as their total score, in order to be equivalent to IELTS 5.5 and TOEFL 87. The grading system for the NSWIET Placement test is as follows:
NSWIET EPT Total Points | CEFR | Level | TOEFL | IELTS | Description |
| 1-30 | A1 | Beginner | N/A | N/A | Understands familiar everyday words, expressions, and very basic phrases aimed at the satisfaction of needs of a concrete type. |
| 31-40 | A2 | Elementary | N/A | N/A | Understands sentences and frequently used expressions (personal and family information, shopping, local geography, employment) |
| 41-50 | B1 | Intermediate | 57-86 | 4.0-5.0 | Understands the main points of clear, standard input on familiar matters regularly encountered in work, school, & leisure. |
| 51-60 | B2 | Upper Intermediate | 87-99 | 5.5-6.0 | Understands the main ideas of complex text or speech on both concrete and abstract topics, including technical discussions in his field of specialisation. |
| 61-70 | C1 | Advanced | 100-109 | 6.5-7.5 | Understands a wide range of demanding, longer texts, and recognises implicit or nuanced meanings. |
2.7 If an applicant has met all other admission requirements but does not meet the requirements for English language, the applicant will be recommended to attend general English classes at one of our partner schools, until the required level is achieved.
2.8 Students will be allowed to enrol in one of NSWIET’s courses upon obtaining the required minimum level of English language proficiency.
All results are recorded on the English Placement Test spreadsheet. The Academic Manager and Test markers record all test results on this. The admissions department record test results on the Student Management System.
Student failed English Placement Test:
- Advise students of the required English level (or IELTS score equivalent) for the course they wish to study.
- Tell them that their test showed that they need — weeks of English
- Refer students to one of the partner English schools.
Student passed the online or paper-based EPT:
- Congratulations! Your test results show that you are ready for the VET course you have chosen.
- Give them instructions on how to enrol in the course
Student did not pass the online or paper-based EPT:
Advise students of the required English level (or IELTS score equivalent) for the course they wish to study. Tell them that their test showed that they need — weeks of English before their course.
Give them instructions on how to enrol in their package.
This document references the following legislation, regulations, codes and standards:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 Education Services for Overseas Students Act 2000 (Cth) |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1 | 01/10/2020 | Denise Tomiello |
Fees and Charges and Refund Policy
On accepting the offer students must pay the first payment instalment as listed in the Course Fees Breakdown in the Letter of Offer that includes:
- application fee (non-refundable)
- first instalment – tuition fees, and
- materials fee and
International Students: The first payment instalment must be paid in order to obtain an eCoE and to secure a place prior to course commencement date.
The remaining tuition fees are paid in instalments and must be paid by the due date as listed in the Course Fees Breakdown in the Letter of Offer.
A late fee of 10% will be applied for all payments received after the scheduled due date on the Letter of Offer
Non-financial students will not be included on the class attendance sheet until outstanding fees have been paid
Student Default applies in the case where the course starts on the agreed start date but the student does not start on the agreed start date and has not previously withdrawn from the course or advised of visa cancellations in writing within an agreed time period prior to the course start date or the student cancels or withdraws from the course either before or after the agreed starting date. The following refund conditions apply.
- 100% refund of tuition fees paid if the student visa was refused by Department of Home Affairs (DHA).
- NSW Institute of Education and Training will make a refund only in Australian Dollars within 2 weeks of receiving a written claim by the student in accordance with the Terms and Conditions as outlined in the International Student Written Agreement.
- The enrolment application fee is not refundable under any circumstances including visa refusal rejection.
- 80% refund of paid tuition fees applies if the student cancels 28 or more days before the course starts
- 50% refund of paid tuition fees applies if the student cancels within 28 days
- No refund of tuition fees applies if the student cancels after course commencement date
The agreed starting date is the date the course was scheduled to start or a later date agreed between NSW Institute of Education and Training and the student. This does not apply to approved deferment and leave of absence when the student applies for refund after the application was approved.
Refer to Fees and Refund Policy for more details. To obtain a refund students must complete the Refund Request form available on the website.
Circumstance | Refund due |
| The NSW Institute of Education and Training cancels course before commencement | Full refund of all fees |
| The NSW Institute of Education and Training cancels course following commencement | Full refund of all unspent fees calculated as follows: Weekly tuition fee multiplied by the weeks in the default period (calculated from the date of default). |
| The NSW Institute of Education and Training has not provided a Student Agreement that meets the requirements of the National Code 2018. | Full refund of all unspent fees calculated as follows: Weekly tuition fee multiplied by the weeks in the default period (calculated from the date of default). |
| Student withdraws 28 or more days prior to course commencement. | Application fee not refunded. Refund of 80% of all other fees. |
| Student withdraws within 28 days and prior to course commencement. | Application fee not refunded. Refund of 50% of all other fees. |
| The student does not commence on the agreed start date and has not previously withdrawn. | No refund. Fees for full study period (term) to be paid. |
| Student withdraws after commencement. | No refund. Fees for full study period (term) to be paid. |
| Student’s enrolment is cancelled due to disciplinary action. | No refund. Fees for full study period (term) to be paid. |
| Student breaches a visa condition | No refund. Fees for full study period (term) to be paid. |
| The student has supplied incorrect or incomplete information causing the NSW Institute of Education and Training to withdraw the offer of the course prior to commencement. | No refund. Fees for full study period (term) to be paid. |
| The student is refused a visa because they did not pay start their course at the agreed location on the agreed starting day or they withdrew from their course with the NSW Institute of Education and Training or they did not pay an amount due. | No refund. Fees for full study period (term) to be paid. |
| The student is refused a visa and therefore does not commence their course on the agreed starting day or withdraws from the course on or before the agreed starting day because of the visa refusal. | The total amount of all course fees (tuition and any non-tuition fees) received or less whichever is the lower amount of 5% of the total amount of the fees or the sum of $500. |
| The student is refused a visa and has already commenced their course. | The total amount of all course fees (tuition and any non-tuition fees) received for less whichever is the lower amount of 5% of the total amount of the fees or the sum of $500. |
Situation |
Refund |
| Written notification of withdrawal 28 or more days before the course starts | 100% refund of paid tuition fees, $200 application fee non-refundable |
| Written notification of withdrawal received more than 2 working days prior to the course commencing and less than 28 days | 80% refund of paid tuition fees, $200 application fee non-refundable |
| Written notification of withdrawal received less than least 2 working days prior to the course commencing | 50% refund of paid tuition fees, $200 application fee non-refundable |
| Student wishing to transfer to another date or course | Transfer twice at no cost. Subsequent transfers will incur a $50 application fee |
| If the student cancels after course commencement date | No refund of tuition fees or application fee |
| Written notification of withdrawal received after commencement | No refund available |
| Student has overpaid & has documentation to support overpayment | Full refund of overpaid monies |
| Student has paid monies and the course is unavailable to commence | Full refund of all course fees paid |
| Cancellation of a course by the RTO (including closure of RTO) | Full refund of all course fees paid |
If NSW Institute of Education and Training defaults, that is, if the course does not start on the agreed starting date or the course ceases to be provided before it is completed, NSW Institute of Education and Training will make every effort to transfer the students’ enrolment to another RTO or pay a refund of the unused portion of the course money received from the student.
Refunds in situations of Provider Default are covered by the provisions of The Education Services for Overseas Students Legislation Amendment (Tuition Protection Service and Other Measures) Act 2012 and apply if:
- NSW Institute of Education and Training does not offer a course on the advertised start date or
- terminates a course after the course start date or before the course completion date or
- does not provide a course as advertised due to sanctions by any authority or
- does not provide a course in full
In such a case NSW Institute of Education and Training will pay the student a refund which equals the amount of the total tuition fees paid for the remainder of the course not completed at the time of default, if an alternative placement with another provider cannot be found to the student’s satisfaction. Such refunds will be made within 2 weeks following the default date with a statement explaining how the refund amount has been calculated.
The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:
- complete their studies in another course or with another education provider or
- receive a refund of their unspent tuition fees
In the unlikely event NSW Institute of Education and Training is unable to deliver a course where fees have been paid in advance and it does not meet its obligations to either offer the student an alternative course that is accepted or pay the student a refund of the unspent prepaid tuition fees, the TPS will assist the student in finding an alternative course or offer a refund if a suitable alternative is not found.
-
- Please refer to the course brochure for each qualification for additional entry and course information.
- All fees are payable two weeks before course commencement. Each course is payable in instalments. Instalment payments are due two weeks prior to the commencement of each term unless otherwise stated.
CPC30220 Certificate in Carpentry |
CPC30620 Certificate III in Painting & Decorating |
SIT4521 Certificate IV in Kitchen Management |
| A$29 780 | A$29 780 | A$16 200 |
| Fee breakdown | Fee breakdown | Fee breakdown |
| Non-refundable Application Fee: A$500 Course Fee: A$29 280 Materials Fee: included in course fee | Non-refundable Application Fee: A$500 Course Fee: A$29 280 Materials Fee: included in course fee | Non-refundable Application Fee: A$500 Course Fee: A$15 700 Materials Fee: included in course fee |
BSB50120 Diploma in Business |
BSB50120 Diploma in Business (Business Development) |
BSB50120 Diploma in Business (Digital & Data) |
| A$9 200 | A$9 200 | A$9 200 |
| Fee breakdown | Fee breakdown | Fee breakdown |
| Non-refundable Application Fee: A$500 Course Fee: A$8 700Materials Fee: included in course fee | Non-refundable Application Fee: A$500 Course Fee: A$8 700Materials Fee: included in course fee | Non-refundable Application Fee: A$500 Course Fee: A$8 700Materials Fee: included in course fee |
Additional fees that may apply | Amount |
| Deferral fee | Nil |
| Re-assessment fee (students have a total of 2 attempts and any attempt thereafter will incur the stated fee per unit of competency). | AUD 150 |
| Fees for late payment of course fees | AUD 100 per week for each week the payment for course fees is delayed |
| Credit transfer | Nil |
| RPL Fee per unit of competency | Unit fee AUD 500 |
| Late course enrolment payment fee applies to payments received after the scheduled due date on the Letter of Offer | 10% |
| Replacement of textbook fee | AUD 80 |
| Re-issue of testamur | AUD 25 |
| Replace student card | AUD 25 |
Note:
- Please refer to the course brochure for each qualification for additional entry and course information.
- All fees are payable two weeks before course commencement. Each course is payable in instalments. Instalment payments are due two weeks prior to the commencement of each term unless otherwise stated. Please note, you are not required to pay more than $1500 prior to enrolment in your nominated course.
CPC30220 Certificate in Carpentry | CPC30620 Certificate III in Painting & Decorating |
| A$15 000 | A$15 000 |
| Fee breakdown | Fee breakdown |
| Non-refundable Application Fee: N/A Course Fee: A$15 000 Materials Fee: included in course fee | Non-refundable Application Fee: N/A Course Fee: A$15 000 Materials Fee: included in course fee |
Additional fees that may apply | Amount |
| Deferral fee | Nil |
| Re-assessment fee (students have a total of 2 attempts and any attempt thereafter will incur the stated fee per unit of competency). | AUD 150 |
| Fees for late payment of course fees | AUD 100 per week for each week the payment for course fees is delayed |
| Credit transfer | Nil |
| RPL Fee per unit of competency | Unit fee AUD 500 |
| Late course enrolment payment fee applies to payments received after the scheduled due date on the Letter of Offer | 10% |
| Replacement of textbook fee | AUD 80 |
| Re-issue of testamur | AUD 25 |
| Replace student card | AUD 25 |
This document references the following legislation, regulations, codes and standards:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 Education Services for Overseas Students Act 2000 (Cth) |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1.3 | 15/12/2020 | Denise Tomiello | Remove Diploma of Marketing & Communication and add Refund table for International Students |
| v.1.2 | 01/10/2020 | Denise Tomiello | tuition fee for international students |
v.1. | 17/02/2019 | Alex Cantali |
Student Support Policy and Associated Procedures
This policy and associated procedures outline RTO approach to student support. This ensures that support is provided to students to assist them to complete their studies.
This policy and associated procedures meet the requirements of Standard 6 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
Student support
RTO is committed to assisting students to complete their studies through the provision of academic and welfare support.
Student support needs may concern (but are not limited to):
- language, literacy and numeracy (LLN) issues
- disability
- digital literacy
- access
- cultural issues.
Student support needs are considered during the course development process by assessing the needs of the proposed target group and ensuring that the proposed training and assessment approach takes these needs into account.
As part of the enrolment process, RTO requires students to participate in a course entry interview.
The course entry interview identifies student suitability for the course, as well as their support needs.
Where support needs are identified, a Student Support Plan is developed on commencement of the student in the course and in collaboration with the student. The Student Support Plan is regularly reviewed and adjusted as required.
RTO ensures that sufficient support staff are in place to meet the needs of the enrolled students.
RTO nominates specific personnel for student support, the details of whom are provided to students.
A culturally appropriate orientation is provided to students to assist them to adjust to study and life in Australia.
Students are provided with information about the support services available in the International Student Handbook and as part of their orientation.
Support services provided by RTO can include:
- one-to-one support from the trainer/assessor
- support with personal issues
- access to additional learning resources
- reasonable adjustment in assessment
- social events
- buddy program
- information about external sources of support.
Where RTO is unable to provide the support service required by the student, RTO will refer the student to an external provider.
RTO surveys students about support services provided and uses the feedback to improve services provided.
1 Assess student support needs during the course development process
1.1 Consider support needs of the target group for the course during the course development process.
1.2 Review any feedback on support services that can inform support to be provided.
1.3 Document agreed support services for the course in the Training and Assessment Strategy and Course Brochure.
1.4 Check Student Handbook and Orientation PowerPoint and update as required with the identified student support services, including details of how to access for both internal and external services.
1.5 Ensure all staff have access to up-to-date details of student support services.
2 Assess student support needs during the course entry interview process
2.1 Conduct course entry interview and identify specific support needs.
2.2 Discuss available support services with the student.
2.3 Use the Student Support Plan form to document the student’s needs and how these will be actioned.
2.4 Refer the student to external support services where the support need cannot be met.
3 Provide orientation
3.1 Organise the orientation for students prior to commencing their course or on the first day of their course.
3.2 Conduct the orientation using the Orientation PowerPoints.
3.3 Answer all student questions.
4 Monitor student support needs
4.1 Regularly review the Student Support Plan to ensure actions are being implemented as required.
4.2 Adjust the Student Support Plan in consultation with the student as required.
4.3 At the conclusion of the student’s course or when the Student Support Plan is complete, evaluate the effectiveness of the plan in consultation with the student.
4.4 Use the evaluation results to improve support services offered.
4.5 Regularly review external support services to check their details are the same as referred to in the Student Handbook and Orientation PowerPoint and to enter in any new services.
The Academic Manager is responsible for:
- Considering student support needs during the course development process.
- Conducting course entry interview and identifying student needs.
- Developing and monitoring the Student Support Plan.
- Evaluating the effectiveness of student support provided.
- Providing orientations.
The Student Service Officer is responsible for:
- Providing students with information about support services.
- Providing referrals to external services.
- Referring students to the RTO Manager.
Trainers and assessors are responsible for notifying the RTO Manager of a student’s support needs.
Transfer Between Providers Policy
This Policy outlines the College’s procedures for accepting students transferring from other providers and how/when students can transfer from the College to other providers.
“College” means NSW Institute of Education and Training.
“ESOS Act” means Education Services for Overseas Students Act 2000 (Cth).
“National Code” means the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
“Overseas Student” means a person (whether within or outside Australia) who holds a student visa as defined by the ESOS Act.
“Policy” means this Student Transfer Policy.
“PRISMS” means the Provider Registration and International Student Management System
1.1 In accordance with the National Code standard 7.1, the College must not knowingly enrol a student from another registered provider prior to the student completing six (6) months of their principal course (or for the school sector, until after the first six (6) months of the first registered school sector course), except in circumstances listed in clause 1.2 below.
1.2 The College will only accept students in the first six months of their principal course in the following circumstances:
a) the original provider has ceased to be registered or the course in which the student has enrolled has ceased to be registered; or
b) the original provider has provided a release in PRISMS; or
c) the original provider has had a sanction imposed on its registration by the ESOS agency that prevents the student from continuing his or her course; or
d) any Government sponsor of the student considers the change to be in the student’s best interests and has provided written support for that change.
2.1 Overseas students are restricted from transferring from their principal course of study for a period of six months. This restriction also applies to any course(s) packaged with their principal course of study.
2.2 Students can apply for a release to enable them to transfer to another education provider.
2.3 The College will only release a student in the first six months of their principal course in the following circumstances:
a) The student has lodged a written request to transfer including providing a valid letter of offer from another registered provider, and
b) Where the students’ fees are up to date; and
c) Where the student has given the correct course cancellation notice period and has paid the relevant course cancellation fee;
d) Where it is in the best interests of the student to release them, for example
i) The student will be reported because they are unable to achieve satisfactory course progress at the level they are studying even after engaging in the College’s intervention strategy; or
ii) There is evidence of compelling or compassionate circumstances; or
iii) Were the College fails to deliver the course as outlined in the written agreement; or
iv) there is evidence the student’s reasonable expectations about their current course are not being met; or
v) there is evidence the student was misled by the College or by their agent regarding the College or the course and the course is unsuited to them or their study objectives; or
vi) an appeal (internal or external) results in a recommendation or decision to release the student; or
vii) It has been agreed by the College that the student would be better placed in a course that is not available at the College.
2.4 The College will NOT release a student in the first six months of their principal course in the following circumstances:
a) The student’s progress is likely to be academically disadvantaged or would not be better placed in another institution (for example the student may be better off transferring to a lower level of study/course at the College); or
b) The College is concerned that the student’s application to transfer is a consequence of the adverse influence of another party; or
c) The student has fees owing to the College; or
d) The student is deliberately not participating in the College’s intervention strategy in order to receive a release letter.
2.5 All applications for release will be considered within 10 working days of receipt of the application and the applicant notified of the decision.
2.6 Students should be advised that their decision to transfer to a different education provider may have visa implications and they should contact the nearest Department of Home Affairs to seek advice if a new student visa is required.
2.7 Where granted, a release will be issued at no cost to the student and the release will be recorded on PRISMS.
2.8 Where a release is not granted, the student will be provided with written reasons for the refusal and will be informed of his or her right to appeal the decision within 20 working days in accordance with Standard 10 of the National Code 2018 and the College’s Complaints and Appeals Policy.
2.9 Where a student lodges an appeal the College will not finalise the refusal in PRISMS until the appeal is found in favour of the College OR the student has chosen not to appeal within 20 working days or they withdraw from the appeal process.
2.10 Records of release requests, their assessment and the decision made will be maintained in the student’s file for 2 years after they cease to become an accepted student.
Refunds | Course cancellation fee | Documents required |
| If a student cancels 28 or more days before the course starts | 80% refund of paid tuition fees | Transfer between providers form form Letter of offer from the new school |
| If a student cancels within 28 or more days and before course commencement date | 50% refund of tuition fees | Transfer between providers form form Letter of offer from the new school |
| If a student cancels after course commencement date | No refund of tuition fees | Transfer between providers form form Letter of offer from the new school |
Please note: Notice periods and cancellation fees may be subject to change at any time without notice.
This document references the following legislation, regulations, codes and standards:
Relevant Legislation/Codes/Standards
Commonwealth | National Code of Practice for Providers of Education and Training to Overseas Students 2018 |
Current Version | Current Version Release Date | Author | Description of changes |
| v.1 | 12/2018 | Alex Cantali |
Privacy Policy
This policy and associated procedures outline RTO approach to student support. This ensures that support is provided to students to assist them to complete their studies.
This policy and associated procedures meet the requirements of Standard 6 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
Student support
RTO is committed to assisting students to complete their studies through the provision of academic and welfare support.
Student support needs may concern (but are not limited to):
- language, literacy and numeracy (LLN) issues
- disability
- digital literacy
- access
- cultural issues.
Student support needs are considered during the course development process by assessing the needs of the proposed target group and ensuring that the proposed training and assessment approach takes these needs into account.
As part of the enrolment process, RTO requires students to participate in a course entry interview.
The course entry interview identifies student suitability for the course, as well as their support needs.
Where support needs are identified, a Student Support Plan is developed on commencement of the student in the course and in collaboration with the student. The Student Support Plan is regularly reviewed and adjusted as required.
RTO ensures that sufficient support staff are in place to meet the needs of the enrolled students.
RTO nominates specific personnel for student support, the details of whom are provided to students.
A culturally appropriate orientation is provided to students to assist them to adjust to study and life in Australia.
Students are provided with information about the support services available in the International Student Handbook and as part of their orientation.
Support services provided by RTO can include:
- one-to-one support from the trainer/assessor
- support with personal issues
- access to additional learning resources
- reasonable adjustment in assessment
- social events
- buddy program
- information about external sources of support.
Where RTO is unable to provide the support service required by the student, RTO will refer the student to an external provider.
RTO surveys students about support services provided and uses the feedback to improve services provided.
1 Assess student support needs during the course development process
1.1 Consider support needs of the target group for the course during the course development process.
1.2 Review any feedback on support services that can inform support to be provided.
1.3 Document agreed support services for the course in the Training and Assessment Strategy and Course Brochure.
1.4 Check Student Handbook and Orientation PowerPoint and update as required with the identified student support services, including details of how to access for both internal and external services.
1.5 Ensure all staff have access to up-to-date details of student support services.
2 Assess student support needs during the course entry interview process
2.1 Conduct course entry interview and identify specific support needs.
2.2 Discuss available support services with the student.
2.3 Use the Student Support Plan form to document the student’s needs and how these will be actioned.
2.4 Refer the student to external support services where the support need cannot be met.
3 Provide orientation
3.1 Organise the orientation for students prior to commencing their course or on the first day of their course.
3.2 Conduct the orientation using the Orientation PowerPoints.
3.3 Answer all student questions.
4 Monitor student support needs
4.1 Regularly review the Student Support Plan to ensure actions are being implemented as required.
4.2 Adjust the Student Support Plan in consultation with the student as required.
4.3 At the conclusion of the student’s course or when the Student Support Plan is complete, evaluate the effectiveness of the plan in consultation with the student.
4.4 Use the evaluation results to improve support services offered.
4.5 Regularly review external support services to check their details are the same as referred to in the Student Handbook and Orientation PowerPoint and to enter in any new services.
The Academic Manager is responsible for:
- Considering student support needs during the course development process.
- Conducting course entry interview and identifying student needs.
- Developing and monitoring the Student Support Plan.
- Evaluating the effectiveness of student support provided.
- Providing orientations.
The Student Service Officer is responsible for:
- Providing students with information about support services.
- Providing referrals to external services.
- Referring students to the RTO Manager.
Trainers and assessors are responsible for notifying the RTO Manager of a student’s support needs.